Automotive Service Advisor

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Service Advisor,Service
  • Published: 03-28-2026
  • Salary: 24.00 Per Hour
  • Job Location: McKinleyville, California, United States
Job Description:

About BMW of Humboldt Bay

BMW of Humboldt Bay, part of the Victory Automotive Group family, has been committed to providing excellent service and opportunities for employees and customers since 1997. With over 40 locations nationwide, we strive to deliver a professional and satisfying experience to everyone we serve.

Job Details

  • Salary: From $24 per hour
  • Job Type: Full Time
  • Location: McKinleyville, CA 95519

Position Summary

The Automotive Service Advisor serves as the primary communication link between customers and technicians regarding vehicle service and repairs. This role requires attentive listening to customer concerns, managing service scheduling, providing repair recommendations, and setting clear expectations for service delivery.

Key Responsibilities

  • Schedule service appointments by phone or in person, ensuring prompt and accurate vehicle diagnosis.
  • Follow up on repair status and notify customers of any delays or changes in repair timelines.
  • Obtain customer authorization for repair estimates and revisions.
  • Make appropriate repair and maintenance recommendations while managing customer expectations.
  • Ensure all repairs undergo quality control and road testing before delivery.
  • Maintain up-to-date knowledge of vehicle operations, warranties, recalls, and technical service bulletins.
  • Complete all required documentation in compliance with regulations and standards.
  • Adhere to and enforce all safety policies and procedures.
  • Attend staff meetings, trainings, and educational sessions as required.
  • Perform additional duties as assigned.

Work Environment

This position requires working in a fast-paced, team-oriented setting with a focus on professionalism, outstanding communication, and excellent customer service.

Job Requirements:

Qualifications

  • High school diploma or GED.
  • At least one year of dealer-level or large automotive facility experience preferred.
  • Valid unrestricted driver's license with a clean driving record.
  • Available to work Tuesday through Saturday.
  • Professional appearance and dependable work ethic.
  • Strong customer service and safety orientation.
  • Basic computer and internet skills.
  • Excellent verbal and written communication skills.
  • Ability to read and comprehend instructions.
  • Capable of bending, kneeling, squatting, standing, and lifting heavy objects as needed.

WHAT WE OFFER:

  • Tremendous product & inventory
  • Ongoing company-wide training
  • Strong company reputation
  • Growth opportunities
  • Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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